Privacy Policy

Last Updated: April 13, 2026

1. Introduction and Scope

This Privacy Policy (hereinafter referred to as the "Policy") is issued by Results First Training, doing business as Success In Media ("Company," "we," "us," or "our"), a media training and communications consultancy with its principal place of business located at 295 Madison Avenue, New York, NY 10017. This Policy constitutes a legally binding agreement between the Company and any individual or entity ("you," "your," "User," or "Data Subject") who accesses, browses, or otherwise uses the website located at successinmedia.com (the "Site"), and it governs, without limitation, the collection, processing, storage, use, disclosure, transfer, and destruction of any and all personal data, personally identifiable information, and non-personally identifiable information obtained through the Site, any related subdomains, landing pages, contact forms, scheduling interfaces, email communications, or any other digital property owned, operated, maintained, or controlled by the Company, whether directly or through authorized third-party service providers.

By accessing or using the Site in any manner whatsoever, including but not limited to viewing pages, submitting forms, downloading content, scheduling calls, or subscribing to communications, you hereby represent and warrant that you have read, understood, and unconditionally agree to be bound by all terms and conditions set forth herein. If you do not agree to each and every provision of this Policy, you must immediately discontinue all use of the Site and refrain from submitting any personal information to the Company.

2. Information We Collect

2.1 Information You Provide Directly

In the course of your interaction with the Site, you may voluntarily provide, submit, or otherwise make available to the Company certain categories of personal data, including but not limited to: (a) your full legal name, professional title, and organizational affiliation; (b) business or personal email addresses, telephone numbers, and mailing addresses; (c) the substance, nature, and details of inquiries, messages, or communications submitted through contact forms, quote request forms, or direct email correspondence; (d) scheduling preferences, meeting details, and calendar availability information submitted through integrated third-party scheduling platforms; (e) payment information, billing addresses, and transactional data provided in connection with the purchase of services, training programs, or other offerings; and (f) any additional information, data, documentation, or materials you elect to provide in connection with your use of the Site or engagement with the Company's services.

2.2 Information Collected Automatically

When you access, browse, navigate, or otherwise interact with the Site, certain information is automatically collected, recorded, and processed through the use of cookies, web beacons, pixel tags, server logs, and other tracking technologies, including but not limited to: (a) Internet Protocol (IP) addresses, which may be used to derive approximate geographic location; (b) browser type, version, configuration, and settings; (c) operating system and platform information; (d) device identifiers, screen resolution, and hardware characteristics; (e) referring URLs, exit pages, and the sequence and duration of pages viewed during each session; (f) date, time, and timestamp of each access event; (g) clickstream data, scroll depth, mouse movements, and interaction patterns; and (h) any and all other technical data or metadata that may be automatically transmitted by your browser, device, or network connection in the ordinary course of establishing and maintaining a connection to the Site.

2.3 Information from Third-Party Sources

The Company may receive, obtain, or otherwise collect personal data about you from third-party sources, including but not limited to: (a) publicly available databases, professional directories, social media platforms, and business registries; (b) referral partners, strategic allies, and affiliated organizations that have obtained your consent to share such information; and (c) data enrichment service providers that aggregate, compile, and enhance business contact information for legitimate commercial purposes.

3. How We Use Your Information

The Company processes personal data for the following purposes, each of which the Company deems to be necessary, proportionate, and consistent with applicable law: (a) to respond to inquiries, quote requests, and communications submitted through the Site; (b) to schedule, coordinate, and deliver media training, presentation coaching, crisis communication, spokesperson preparation, and other professional services; (c) to process payments, generate invoices, and maintain financial records; (d) to send transactional emails, service confirmations, scheduling reminders, and follow-up communications directly related to services requested or contracted; (e) to send marketing communications, newsletters, industry insights, and promotional materials, subject to your right to opt out at any time; (f) to analyze Site usage patterns, monitor performance, diagnose technical issues, and improve the functionality, content, and user experience of the Site; (g) to detect, prevent, investigate, and respond to fraud, unauthorized access, security incidents, and other potentially illegal or harmful activities; (h) to comply with applicable laws, regulations, legal processes, governmental requests, court orders, and enforceable arbitration awards; (i) to enforce our Terms of Service, protect our legal rights, and defend against claims; and (j) for any other purpose disclosed to you at the time of collection or to which you have provided informed, specific, and unambiguous consent.

4. Legal Bases for Processing (GDPR)

To the extent that the General Data Protection Regulation (Regulation (EU) 2016/679) ("GDPR"), the UK General Data Protection Regulation, or any analogous data protection legislation applies to our processing of your personal data, the Company relies upon one or more of the following lawful bases: (a) Consent: where you have provided explicit, informed, freely given, specific, and unambiguous consent to the processing of your personal data for one or more specified purposes, which consent you may withdraw at any time without affecting the lawfulness of processing carried out prior to withdrawal; (b) Contractual Necessity: where processing is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract, including but not limited to the provision of training services, scheduling of sessions, and processing of payments; (c) Legitimate Interests: where processing is necessary for the purposes of the legitimate interests pursued by the Company or by a third party, provided that such interests are not overridden by the fundamental rights, freedoms, and interests of the Data Subject, including but not limited to improving our services, marketing our business, ensuring Site security, and conducting analytics; and (d) Legal Obligation: where processing is necessary for compliance with a legal obligation to which the Company is subject under applicable European Union, member state, United Kingdom, or other applicable law.

5. Data Sharing and Third-Party Service Providers

The Company does not sell, rent, lease, or otherwise commercially transfer your personal data to third parties for their independent marketing purposes. However, the Company may share, disclose, or otherwise make available your personal data to the following categories of third-party service providers, each of which is contractually obligated to process such data solely on our behalf and in accordance with our instructions, subject to appropriate technical and organizational safeguards:

• Google Analytics (Google LLC): The Site utilizes Google Analytics, a web analytics service provided by Google LLC, which employs cookies and similar tracking technologies to collect and analyze information about Site usage, traffic patterns, user behavior, and aggregate demographic data. Google may process this data on servers located in the United States or other jurisdictions. For further information regarding Google's data practices, please consult Google's Privacy Policy and the Google Analytics Terms of Service. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
• Calendly (Calendly LLC): The Company utilizes Calendly, an online scheduling platform, to facilitate the booking and management of consultation calls, training sessions, and meetings. When you schedule a meeting through Calendly, your name, email address, and any additional information you provide in the scheduling form may be collected and processed by Calendly in accordance with Calendly's own privacy policy.
• SendGrid (Twilio Inc.): The Company utilizes SendGrid, an email delivery and communications platform operated by Twilio Inc., for the transmission of transactional emails, service notifications, and certain marketing communications. SendGrid may process your email address and associated metadata in connection with the delivery and tracking of such communications.
• ActiveCampaign (ActiveCampaign, LLC): The Company utilizes ActiveCampaign, a customer experience automation platform, for email marketing, contact management, and marketing automation. ActiveCampaign may process your name, email address, engagement data, and other information you have provided to the Company for the purpose of delivering targeted and relevant communications.

In addition to the foregoing, the Company may disclose your personal data: (a) to professional advisors, including attorneys, accountants, and auditors, in connection with the provision of professional services to the Company; (b) in connection with a merger, acquisition, reorganization, sale of assets, or similar corporate transaction, subject to the acquiring party's agreement to honor the terms of this Policy; (c) to law enforcement authorities, regulatory agencies, courts, or other governmental bodies where disclosure is required or permitted by applicable law, regulation, legal process, or enforceable governmental request; and (d) where the Company, in its sole discretion, determines that disclosure is reasonably necessary to protect the rights, property, safety, or security of the Company, its clients, its employees, or the public.

6. Cookies and Tracking Technologies

The Site employs cookies, web beacons, pixel tags, and similar tracking technologies as described more fully in our Cookie Policy, which is incorporated herein by reference and constitutes an integral part of this Privacy Policy. By continuing to use the Site, you acknowledge and consent to the use of cookies and tracking technologies as described herein and in the Cookie Policy, subject to your ability to manage cookie preferences through your browser settings or through any cookie consent mechanism provided on the Site.

7. Data Retention

The Company shall retain your personal data only for so long as is reasonably necessary to fulfill the purposes for which it was collected, as described in this Policy, or as required or permitted by applicable law, regulation, or legal obligation. In determining the appropriate retention period for each category of personal data, the Company considers: (a) the nature, scope, and sensitivity of the personal data; (b) the potential risk of harm from unauthorized use or disclosure; (c) the purposes for which the data is processed and whether those purposes can be achieved through other means; (d) applicable legal, regulatory, tax, accounting, and reporting requirements; and (e) applicable statutes of limitations for potential legal claims. Upon expiration of the applicable retention period, personal data shall be securely deleted, anonymized, or otherwise rendered permanently unidentifiable in accordance with the Company's data destruction procedures. Notwithstanding the foregoing, the Company reserves the right to retain anonymized or aggregated data, from which no individual can be identified, indefinitely for analytical, statistical, and business intelligence purposes.

8. Your Rights

8.1 Rights of All Users

Regardless of your jurisdiction of residence, you may at any time: (a) request information about the categories and specific pieces of personal data the Company has collected about you; (b) request correction or update of inaccurate, incomplete, or outdated personal data; (c) opt out of receiving marketing and promotional communications by following the unsubscribe instructions contained in any such communication or by contacting the Company directly at the address provided below; and (d) submit questions, concerns, or complaints regarding the Company's privacy practices.

8.2 Additional Rights Under GDPR (EU/EEA/UK Residents)

If you are a resident of the European Union, the European Economic Area, or the United Kingdom, you are entitled, subject to applicable exceptions and limitations, to exercise the following rights under the GDPR: (a) the right to access your personal data and obtain a copy thereof; (b) the right to rectification of inaccurate or incomplete personal data; (c) the right to erasure ("right to be forgotten") of personal data where retention is no longer necessary, consent has been withdrawn, or processing is unlawful; (d) the right to restriction of processing under certain specified circumstances; (e) the right to data portability, permitting you to receive your personal data in a structured, commonly used, machine-readable format and to transmit such data to another controller; (f) the right to object to processing based on legitimate interests or direct marketing; (g) the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects you; and (h) the right to lodge a complaint with a supervisory authority in the EU member state of your habitual residence, place of work, or place of the alleged infringement.

8.3 Additional Rights Under CCPA (California Residents)

If you are a resident of the State of California, you are entitled, subject to applicable exceptions, verification procedures, and limitations as set forth in the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, the "CCPA"), to exercise the following rights: (a) the right to know the categories and specific pieces of personal information collected, the categories of sources from which personal information is collected, the business or commercial purpose for collecting or selling personal information, and the categories of third parties with whom personal information is shared; (b) the right to delete personal information collected from you, subject to certain exceptions; (c) the right to correct inaccurate personal information; (d) the right to opt out of the sale or sharing of personal information, although the Company does not sell personal information as defined under the CCPA; (e) the right to limit the use and disclosure of sensitive personal information; and (f) the right to non-discrimination for exercising any of the foregoing rights. To exercise any of these rights, you may submit a verifiable consumer request by contacting the Company at the address specified in the Contact section below. The Company shall respond to verifiable consumer requests within forty-five (45) calendar days of receipt, subject to extensions as permitted by applicable law.

9. Data Security

The Company implements and maintains reasonable and appropriate technical, administrative, and organizational security measures designed to protect personal data against unauthorized access, alteration, disclosure, destruction, loss, or other forms of unlawful processing, including but not limited to: (a) encryption of data in transit using industry-standard TLS/SSL protocols; (b) access controls limiting personal data access to authorized personnel on a need-to-know basis; (c) regular security assessments and reviews of data processing practices; and (d) contractual obligations imposed upon third-party service providers to maintain comparable security standards. Notwithstanding the foregoing, no method of transmission over the Internet, method of electronic storage, or other security measure is completely infallible or impenetrable, and the Company cannot and does not guarantee the absolute security of any personal data transmitted to or stored by the Company. You acknowledge and accept that any transmission of personal data is at your own risk, and the Company shall not be liable for any unauthorized access to or breach of personal data except to the extent directly caused by the Company's gross negligence or willful misconduct.

10. International Data Transfers

The Company is based in the United States of America. If you access the Site from a jurisdiction outside the United States, including but not limited to the European Union, the European Economic Area, the United Kingdom, Canada, or any other jurisdiction with data protection laws that differ from those of the United States, you acknowledge and agree that your personal data may be transferred to, stored in, and processed in the United States or other jurisdictions that may not provide the same level of data protection as your home jurisdiction. In such cases, the Company shall take reasonable steps to ensure that appropriate safeguards are in place to protect your personal data in accordance with this Policy and applicable law, which may include reliance upon standard contractual clauses approved by the European Commission, adequacy decisions, binding corporate rules, or other legally recognized transfer mechanisms.

11. Children's Privacy

The Site is not directed to, intended for, or designed to attract children under the age of sixteen (16) years. The Company does not knowingly collect, solicit, process, or maintain personal data from any individual known to be under the age of sixteen. If the Company becomes aware or reasonably suspects that it has inadvertently collected personal data from a child under the age of sixteen, the Company shall take prompt and reasonable steps to delete such data from its records and systems. If you are a parent or legal guardian and believe that your child has provided personal data to the Company, please contact us immediately at the address provided below so that we may take appropriate action.

12. Changes to This Policy

The Company reserves the right to modify, amend, update, or replace this Policy at any time and in its sole discretion by posting the revised Policy on the Site with an updated "Last Updated" date. Any changes to this Policy shall become effective immediately upon posting, unless otherwise stated. Your continued use of the Site following the posting of any changes constitutes your acceptance of and agreement to such changes. The Company encourages you to review this Policy periodically to remain informed about how we collect, process, and protect your personal data. In the event that the Company makes material changes to this Policy that substantially affect the manner in which we process personal data previously collected, the Company shall make reasonable efforts to notify you by posting a prominent notice on the Site or by sending an email to the address associated with your account, where applicable.

13. Contact Information

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy, our data practices, or the exercise of your rights under applicable law, please contact us at:

Success in Media
295 Madison Avenue
New York, NY 10017
Email: [email protected]