The day the deck snapped in half
Jess spent eight years training AIG’s country presidents, senior leaders flown in from around the world. One morning, minutes before a presentation workshop began, a participant leaned against the front screen and cracked the thumb drive holding Jess’s entire PowerPoint in half.
“I realized how body language was influencing my message.”
About sixty seconds later it was time to start. Jess told a story about the exact topic the first video would have covered, and said nothing about the disaster. The room noticed nothing. At the end of the day he asked whether anyone had spotted a problem at the front of the room. Nobody had. Then he told them, and they talked about what they would do in the same situation.
The lesson is the one every C-suite leader needs before a board meeting. Preparation is not the deck. It is knowing your message and your stories well enough to deliver them when the deck disappears, and staying audience-focused instead of me-focused when something goes wrong.

